Call Center Operations - Call Answering & Phone based Support

When you need an offshore point of contact for your customers, you look for an efficient organizational design to help cost reduction, productivity growth and innovative capabilities. Our experienced and highly skilled support agents along with the a dedicated Quality, Training & Supervisory team can help you achieve just that. At Contour, Quality of Service, Reliability and Work Efficiency is a motto.

Some of the typical applications for Call Center Operations are as follows :

• Customer Support & Account Management
• Application or Product How-To Assistance
• Payments, Billing & Order Processing
• Lead Qualification & Verification
• Front Desk Call Answering & Inquiry Handling
• Events, Seminars & Appointment Registrations
• Reservations & Bookings
• After Hours Support & Call Overflows

Live Chat Support

At Contour, you actually provide your customer with a human interface to help the customer understand your product / service better and faster. Our representatives will walk your customers/users through all the processes by providing the human interface required. Right from welcoming a customer to your product/service to courteously handling any complaints and suggestions, we can help increase customer satisfaction and rentention by providing prompt, accurate and proactive support. One can apply Chat Support Services in many ways such as

• Live Operator on Websites - Navigation & Information Assistance
• Customer Support & Account Management
• Application or Product How-To Assistance
• Payments, Billing & Order Processing
• Technical Support & Help Desk
• Events, Seminars & Appointment Registrations
• Reservations & Bookings

Email Response Handling

Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amount of emails and customers are increasingly demanding a high level of service and response (Turnaround Times and Quality of Response) for their email requests. Having your customer's email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.

Offshoring business email support services enables you to balance load between peak and off-peak periods. As a result, it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization. Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.

Our Email Response services are comprehensive, personlized and available round the clock. We can assist with -

• Customer Support & Account Management
• Application or Product How-To Assistance
• Payments, Billing & Order Processing
• Technical Support & Help Desk
• Events, Seminars & Appointment Registrations
• Reservations & Bookings

Business Process Outsourcing (BPO) Service Offerings

Contours' Business Process Outsourcing (BPO) services combine domain expertise, process skills and technology to deliver world-class process outsourcing.

Back Office Support Services
Contact Center Services
IT Help Desk Services
IT Infrastructure Management

Contact us to learn more about our company, services and capabilities.

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